Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh San Francisco. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience
    • Temperature checks for staff and guests on arrival
    • Touchless hand sanitization stations placed throughout the venue
    • Plexiglass barriers at all payment locations
    • Contactless payment encouraged throughout the venue
    • Face coverings required for all staff and guests
    • Floor markings throughout the venue to assist in six-foot social distancing limit
    • Social distancing circles projected throughout the entire exhibition gallery space
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

     

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening in March, 2021.

    Thanks for your patience and understanding during these challenging times. If you have any other questions, please contact [email protected]

     

  • OPERATIONS

  • Hours of Operation

    June 5th – September 6th
    Monday | 10 am – 9 pm
    Tuesday | 10 am – 9 pm
    Wednesday | 10 am – 9 pm
    Thursday | 10 am – 10 pm
    Friday | 9 am – 10 pm
    Saturday | 9 am – 10 pm
    Sunday | 9 am – 9 pm

    Late arrivals for the last hour of the day will not be permitted entry. Fees may apply if you need to reschedule
    Hours of operations are subject to change, please check the ticketing page for exact times & dates.

  • I BOUGHT MY TICKETS BUT...

  • I need to reschedule

    To change your ticket dates, please visit https://myorder.immersivevangogh.com/change_date. Subject to availability.

     

    Requests must be made at least 24 hours prior to your scheduled attendance time. Please note a $4.99 per Flex Ticket per Flex Tickets booked after Apr 1; $9.99 per Timed ticket & Flex requests less than 24 hours before timeslot.

     

    Last-minute Change of Date requests will not be honored except in exceptional circumstances.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

     

  • SHOW INFO

  • About Immersive Van Gogh San Francisco

    The U.S. premiere of the Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 300,000 cubic feet of stunning projection animating the master’s oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them.

    Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889).

    The exhibition is custom-designed specifically for San Francisco. The three-room facility is dedicated to immersive art presentations, merging the boundaries between entertainment and culture to give visitors the sense that they are encountering art as never before.

    It is astonishing in scale, breathtakingly imaginative, and a completely new look at the master’s work.

     

  • Location & Parking

    Immersive Van Gogh San Francisco is located at

    10 South Van Ness Ave,

    San Francisco,

    CA, 94103

    Conveniently located at the cross-section of South Van Ness and Market

    By car

    No parking on site.

  • Accessibility Info

    The entrance, lobby, gallery and washroom spaces are wheelchair accessible.

    When accompanying a visitor with a disability who has a purchased ticket, the support person/carer can enter the gallery without a ticket.

    Sensory advisory: 

    This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Mobility aids and Service Animals:
    Please contact [email protected] prior to your visit so we can accommodate where possible. Service animals are permitted in the gallery.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Strollers
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Tickets, Prices & How To Purchase

    TICKET PRICES

    FLEX TICKETS

    • VIP – $99.99
    • Basic – $54.99
    • Premium – $64.99

    PEAK TIMED TICKETS

    • VIP – $99.99
    • Premium – $59.99
    • Basic – $49.99

    PREMIUM TIMED TICKETS

    • Premium – $49.99
    • Basic – $39.99

    PEAK – PREMIUM TIMED TICKETS

    • Premium – $54.99
    • Basic – $49.99

    CHILD TICKETS – $29.99

    PRIME TICKETS

    • VIP (Prime) – $99.99
    • PREMIUM (Prime) – $74.99

    All tickets are subject to a $6.85 service fee on top of the above prices. Ticket prices are subject to change.

    TICKET TYPES FLEX & TIMED TICKET TYPES FLEX

    Tickets include: Greater arrival window Flex tickets all you to arrive up to 2 hours pre and 2 hours post your start time – subject to public opening hours. Please note that doors open 15mins prior to the first timeslot and close 20minutes into the start of the last timeslot. To view up-to-date opening hours please visit https://VanGoghSF.com/hours Hours of operations are subject to change with no notice.

    Change of Date requests for FLEX

    Flex tickets purchased on or after 30th March 2021 may request a change of date at least 72hrs prior to scheduled attendance and for a fee of $4.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket. Flex tickets purchased prior to 30th March 2021 allow for up 2 two change of date requests free of charge. All change of dates must be made 72hrs prior to scheduled attendance and are subject to availability. We reserve the right not to process any late change of date requests as well as charge for such late requests with a fee up to $9.99 per ticket. To request a change of date please do so at https://myorder.immersivevangogh.com/change_date

    TIMED Tickets include:

    Timed tickets have a strict arrival window or +/- 20 mins of your scheduled attendance start time. Please note that doors open 15mins prior to first timeslot and close 20minutes into the start of the last timeslot. To view up to date opening hours please visit https://VanGoghSF.com/hours Hours of operations are subject to change with no notice. Change of Date requests for TIMED Timed tickets purchased may request a change of date at least 72hrs prior to scheduled attendance and for a fee of $9.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket. To request a change of date please do so at https://VanGoghSF.com/reschedule PEAK / OFF-PEAK / PRIME This relates to pricing difference depending on date and time selected. Off-Peak is generally Monday through Friday mornings and early afternoon. Peak is generally evenings and all-day Saturday & Sundays Prime timeslots are generally Saturday & Sunday mid-afternoon.

    TICKET TYPES

    There are no refunds of tickets for the exhibit. Tickets are available online at www.vangoghSF.com and directly at the box office on the day of the exhibit. The terms and conditions for the show and tickets can be read www.vangoghSF.com/terms

    VIP-FLEX Tickets include

    • Priority access & admission
    • Van Gogh cushion (to keep)
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks
    • Should cushion not be available a gift voucher to the gift store will be offered as an alternative. Please see section “Flex v Timed ticket types” for further details.

    PREMIUM-FLEX Tickets include

    • Van Gogh cushions (rental)
    • Limited edition poster
    • Built-in FLEX perks
    • Standard admission
    • Please see section “Flex v Timed ticket types” for further details.

    BASIC-FLEX Tickets include

    • Built-in FLEX perks
    • Standard admission

    Please see section “Flex v Timed ticket types” for further details.

    BASIC-TIMED include

    Tickets include – Standard admission: Please see section “Flex v Timed ticket types” for further details.

    Child (6-16yrs) Tickets:

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only

    Child tickets are not subject to change of date fees. The exhibit does have loud music and ear protection especially for children is advised. (Earplugs are available at the gallery)