Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh San Francisco. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH. To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including: • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience • Temperature checks for staff and guests on arrival • Touchless hand sanitization stations placed throughout the venue • Plexiglass barriers at all payment locations • Contactless payment encouraged throughout the venue • Face coverings required for all staff and guests • Floor markings throughout the venue to assist in six-foot social distancing limit • Social distancing circles projected throughout the entire exhibition gallery space • Enhanced, regular cleaning throughout the day on each floor • Contact tracing for all staff and guests   We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening in March, 2021. Thanks for your patience and understanding during these challenging times. If you have any other questions, please contact [email protected]

  • OPERATIONS

  • Hours of Operation

    Hours of Operation March 18th – September 6th

    • Monday | 11am – 9pm (May 31st 9am – 7pm)
    • Tuesday | 11am – 9pm
    • Wednesday | 11am – 9pm
    • Thursday | 11am – 9pm (Mar 18th 2pm open)
    • Friday | 9am – 9pm (Mar 19th 11am open)
    • Saturday | 9am – 9pm
    • Sunday | 9am – 9pm
    Late arrivals for the last hour of the day will not be permitted entry. Fees may apply if you need to reschedule

  • I BOUGHT MY TICKETS BUT...

  • I need to reschedule

    Should you require, you may request to change the date and time of your attendance. Requests must be made at least 72 hours in advance. Please note an $9.99-per-ticket rescheduling fee will apply for change of date requests for Timed Tickets, and Flex tickets where a change of date request is submitted less than 72 hours prior to the date of booking. Please also be aware that if you would like to move from an Off Peak date to a Peak date, if there is a price difference that will be need to be paid. You can submit a change of date request HERE.

  • I want to upgrade/downgrade

    Please contact us at [email protected] to upgrade your tickets prior to arrival. Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • SHOW INFO

  • About Immersive Van Gogh San Francisco

    The U.S. premiere of the Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 300,000 cubic feet of stunning projection animating the master’s oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them. Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889). The exhibition is custom-designed specifically for San Francisco. The three-room facility is dedicated to immersive art presentations, merging the boundaries between entertainment and culture to give visitors the sense that they are encountering art as never before. It is astonishing in scale, breathtakingly imaginative, and a completely new look at the master’s work.

  • Location & Parking

    Immersive Van Gogh San Francisco is located at 10 South Van Ness Ave, San Francisco, CA, 94103 Conveniently located at the cross-section of South Van Ness and Market By car No parking on site, closest parking lots: Impark at 1615 Market St and Star Park at 98 Franklin St.

  • Ticket Prices, Ticket Types, & How to Purchase

    TICKET PRICES

    VIP TICKETS - $99.99

    FLEX TICKETS

    • Premium – $59.99
    • Basic – $54.99

    PEAK TIMED TICKETS

    • Premium – $54.99
    • Basic – $49.99

    OFF-PEAK TIMED TICKETS

    • Premium – $49.99
    • Basic – $39.99

    CHILD TICKETS - $24.99

    All tickets are subject to a $6 service fee on top of the above prices

    TICKET TYPES

    FLEX Tickets

    FLEX tickets allow for a bigger window of entry. Whereas for regular tickets you are required to enter within the hour you purchased, FLEX tickets allow you to enter within a 4 hour window (2 hours before or 2 hours after your start time). FLEX tickets also allow you up to two change of date requests without incurring rescheduling fees. Requests must be made at least 72 hours prior to the date of your booking.

    VIP Ticket

    • Priority access
    • Van Gogh cushion (to keep)
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks

    Premium Ticket

    • Van Gogh cushions (rental)
    • Limited edition poster

    Basic Ticket

    • Admission only

    Child Ticket

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only
    • Child tickets are not subject to change of date fees

    There are no refunds or exchanges of tickets for the exhibit.

    Upgrades can be done in advance or at the onsite box office. Please contact us at [email protected]  if you would like to upgrade your ticket.

    Tickets are available online at www.vangoghsf.com and directly at the box office on the day of the exhibit. Inventory is available at the door for each time slot (subject to availability) and is sold on a first come, first served basis.

    The terms and conditions for the exhibit and tickets can be read HERE.

  • Accessibility Info

    The entrance, lobby, gallery and washroom spaces are wheelchair accessible. When accompanying a visitor with a disability who has a purchased ticket, the support person/carer can enter the gallery without a ticket. Sensory advisory:  This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break. Mobility aids and Service Animals: Please contact [email protected] prior to your visit so we can accommodate where possible. Service animals are permitted in the gallery.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for a fee. Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods
    Permissible:
    • Walkers, mobility scooters, and other mobility aids
    • Certified service animals
    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.