Frequently Asked Questions

Frequently Asked Questions

COVID-19

  • COVID-19 Update

    Safety is our number one priority for all guests attending Immersive Van Gogh San Francisco. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

    • Reduced capacity in line with state guidelines, to ensure all guests have enough space to safely enjoy the experience
    • Temperature checks for staff and guests on arrival
    • Touchless hand sanitization stations placed throughout the venue
    • Plexiglass barriers at all payment locations
    • Contactless payment encouraged throughout the venue
    • Face coverings required for all staff and guests
    • Floor markings throughout the venue to assist in six-foot social distancing limit
    • Social distancing circles projected throughout the entire exhibition gallery space
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

     

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening in March, 2021.

    Thanks for your patience and understanding during these challenging times. If you have any other questions, please contact info@vangoghsf.com

     

  • Vaccine Mandate

    Effective as of August 19th, 2021

    In order to comply with the City of San Francisco’s vaccine mandate, visitors at Immersive Van Gogh will be required to present proof of vaccination in order to enter the venue and attend the exhibit.

    We are implementing new protocols and procedures to ensure a smooth transition for all our patrons. In order to ensure this, we ask that patrons have their proof of vaccination ready to present to staff before entering the venue.

    Acceptable forms of proof include:

    • Original, copy, or electronic photo of the CDC vaccination card (or similar documentation issued by another foreign governmental jurisdiction), or documentation from a healthcare provider
    • Personal digital COVID-19 vaccine record issued by the State of California, available here
    • Personal digital COVID-19 vaccine record issued by another State, local, or foreign governmental jurisdiction.
    • Residents from outside of California should upload their proof of vaccination here
    • Personal digital COVID-19 vaccine record issued by an approved private company
    • Any government-issued photo ID is acceptable. In lieu of this we can accept school and work IDs. If a minor doesn’t have an ID, verification from a parent is sufficient.
    • Additional photo identification is not required if an approved digital vaccine record includes photo identification.

    Until September 15th, while we transition into full compliance with the city’s mandate, we will be accepting a negative COVID-19 test as an alternative to proof of vaccination. The negative test result must be for a test taken within 72 hours of attending Immersive Van Gogh.

    Please note that this will only be accepted as an alternative until September 15th, as per the City’s mandate. Both nucleic acid (including polymerase chain reaction (PCR)) and antigen tests are acceptable, but take-home tests will not be accepted.

    Exceptions

    Children under the age of 12 are exempt from the proof of vaccination requirement.

    Masks are mandatory for all attendees, regardless of vaccination status.

    Fully vaccinated means the person has received both doses of either the Pfizer or Moderna COVID-19 vaccines, or received one dose of the Johnson & Johnson COVID-19 vaccine.

  • I Bought My Tickets But...

  • I need to reschedule

    To reschedule your tickets, please visit our Change Of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

    Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

    Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

  • I want to upgrade/downgrade

    Please contact us at ticketing@vangoghsf.com to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • I have not received my tickets

    If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the “Ticket Resend” tool found HERE!

    If the “Ticket Resend” tool was not able to find your order, your original order email may have a typo in it. Please contact the box office to have this rectified.

    TAKE NOTE: Please check your spam/junk folder before contacting the box office.

     

  • Exhibit Info

  • Exhibit Hours

    Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

  • About Immersive Van Gogh San Francisco

    The U.S. premiere of the Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 300,000 cubic feet of stunning projection animating the master’s oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them.

    Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889).

    The exhibition is custom-designed specifically for San Francisco. The three-room facility is dedicated to immersive art presentations, merging the boundaries between entertainment and culture to give visitors the sense that they are encountering art as never before.

    It is astonishing in scale, breathtakingly imaginative, and a completely new look at the master’s work.

     

  • Location & Parking

    Immersive Van Gogh San Francisco is located at

    10 South Van Ness Ave,

    San Francisco,

    CA, 94103

    Conveniently located at the cross-section of South Van Ness and Market

    By car

    No parking on site.

  • Accessibility Info

    The entrance, lobby, gallery and washroom spaces are wheelchair accessible.

    When accompanying a visitor with a disability who has a purchased ticket, the support person/carer can enter the gallery without a ticket.

    Sensory advisory: 

    This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

    Mobility aids and Service Animals:
    Please contact ticketing@vangoghsf.com prior to your visit so we can accommodate where possible. Service animals are permitted in the gallery.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit.

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Tripods

    Permissible:

    • Strollers
    • Walkers, mobility scooters, and other mobility aids
    • Service animals – For non-traditional service animals please contact the exhibition before your visit.

    Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at ticketing@vangoghsf.com for more information.

  • Ticket Info

  • Ticket Prices

    Peak
    VIP – $99.99
    Premium – FLEX – $64.99
    Basic – Timed – $54.99
    Child – $34.99

    Off Peak
    VIP – $79.99
    Premium – FLEX – $49.99
    Basic – Timed – $39.99
    Child – $29.99

    All tickets are subject to a $6.99 service fee on top of the above prices. 

    Ticket prices are subject to change.

    Flex vs. Timed

    FLEX tickets allow a greater arrival window of one hour before and up to one hour after your start time, subject to Exhibit Hours

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Hours of operations are subject to change with no notice.

    Change Of Date Requests For FLEX Tickets

    FLEX tickets may request a change of date at least 72 hours prior to scheduled attendance and for a fee of $4.99 per ticket.

    We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

    To request a change of date please do so here.

    Timed tickets have a strict arrival window of twenty minutes before up to twenty minutes after your start time.

    Please note that doors open 15 minutes prior to first time slot and close 20 minutes into the start of the last time slot.

    Hours of operations are subject to change with no notice.

    Change Of Date Requests for Timed Tickets

    Timed tickets may request a change of date at least 72 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests as well as charge for such late request with a fee up to $9.99 per ticket.

    To request a change of date please do so here.

    Peak/Off-Peak

    This relates to pricing difference depending on date and time selected.

    Peak times are generally all day Saturdays and Sundays.

    Off-Peak times are generally all day weekdays.

    Ticket Types

    There are no refunds of tickets for the exhibit. Tickets are available online at www.vangoghSF.com and directly at the box office on the day of the exhibit. The terms and conditions for the show and tickets can be read www.vangoghSF.com/terms

    VIP-FLEX Tickets include

    • Priority access & admission
    • Van Gogh cushion (to keep)
    • Limited edition poster
    • VIP souvenir laminate
    • Built-in FLEX perks
    • Should cushion not be available a gift voucher to the gift store will be offered as an alternative. Please see section “Flex v Timed ticket types” for further details.

    Premium-FLEX Tickets include

    • Van Gogh cushions (rental)
    • Limited edition poster
    • Built-in FLEX perks
    • Standard admission
    • Please see section “Flex v Timed ticket types” for further details.

    Basic-FLEX Tickets include

    • Built-in FLEX perks
    • Standard admission

    Please see section “Flex v Timed ticket types” for further details.

    Basic Timed include

    Tickets include – Standard admission: Please see section “Flex v Timed ticket types” for further details.

    Child (6-16yrs) Tickets:

    • Ages 6-16 (children 5 and under do not require a ticket)
    • Admission only

    Child tickets are not subject to change of date fees. The exhibit does have loud music and ear protection especially for children is advised. (Earplugs are available at the gallery)

  • Authorized Ticket Sellers

    Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, ensure you are buying your tickets from VanGoghSF.com or our verified partners.

    Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to ticketing@vangoghsf.com for verification.

    Authorized Ticket Partners To Immersive Van Gogh San Francisco
    • VanGoghSF.com
    • ImmersiveVanGogh.com
    • Ticketmaster.com
    • Universe.com
    • Restaurant.com
    • Goldstar.com

    Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghSF.com for purchase.

  • Ticket Types

    There are no refunds of tickets for the exhibit. Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

     

    VIP Tickets Include
    • Priority access and admission
    • Cushion rental
    • Limited edition poster
    • VIP souvenir laminate
    • All FLEX entry benefits††

     

    Premium-FLEX Tickets Include
    • Cushion rental
    • Limited edition posterAll FLEX entry benefits††

     

    Basic-Timed Tickets Include
    • Standard admission††

     

    Child Tickets Include
    • Admission ages 6 – 16
    • No change of date fees
    • Must be accompanied by an adult ticket
    • Children age 5 and under do not require a ticket

     

    The exhibit does have loud music and ear protection, especially for children, is advised. Earplugs are available at the gallery. For further clarification, please read our terms and conditions. ††Please see the section FLEX vs. Timed for further details.

  • FLEX vs. Timed

    FLEX tickets allow a greater arrival window of one hour before and up to one hour after your start time, subject to Exhibit Hours

    Please note that doors open 15 minutes prior to the first time slot and close 20 minutes into the start of the last time slot.

    Change Of Date Requests For FLEX Tickets

    All change of dates must be made 24 hours prior to scheduled attendance and are subject to availability. We reserve the right not to process any late change of date requests, as well as charge for late requests with a fee up to $9.99 per ticket.

    To request a change of date please do so here.

    Timed tickets have a strict arrival window of 20 minutes within your scheduled attendance start time.

    Change Of Date Requests For Timed Tickets

    Timed tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket.

    We reserve the right not to process any late change of date requests.

    To request a change of date please do so here.

    Exhibit Hours are subject to change with no notice.

  • Group Tickets

    A group discount of 40% is available for groups of 10 and more. Please visit our group ticket page for pricing and availability.

    For groups larger than 50 people please email us at groups@vangoghsf.com.

    Discount amount will be applied at checkout.